2017-05-24 07:56
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21号,我们报道了(杭州下城区屏风街)开饭馆的沈师傅,反映雪花啤酒里有异物的事情,雪花啤酒方面说会派人上门处理。目前,事情有了进展。
新闻回顾:顾客发现雪花啤酒里有异物
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沈师傅说,这小半瓶“雪花勇闯天涯”啤酒是当天顾客来吃饭时喝剩下的。可以看到,啤酒里有一些黑色物质,用手晃一晃酒瓶,黑色物质有的漂在酒里,有的还是粘在内侧瓶底。沈师傅觉得,这能说明,黑色污垢已经有段时间了。啤酒倒在碗里,黑色物质沉在碗底,用手挑起一块,在纸巾上擦了擦,黑色物质变成了粉状,不太容易擦掉。
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沈师傅:“肯定是那个瓶子在没有清洗之前,有污垢掉进去,然后在清洗瓶子的时候,工人没有清洗干净。”
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厂家赔偿了顾客没付的饭钱,沈师傅还是有担心
发现异物的啤酒瓶,生产时间是2015年,楼经理说,酒瓶是回收利用的,一般建议的使用时间是两年,但没有明确的规定,雪花厂家对酒瓶的清洗和生产符合相关标准,为什么会出现这样的问题,要把酒瓶带回厂家检测。22号晚上,沈师傅打来电话,说楼经理带着业务员到了自己店里。
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沈师傅说,楼经理把顾客没有付的328块饭钱付了,并承诺再赔偿五箱雪花“勇闯天涯”啤酒,之后拿走了酒瓶。虽然说饭钱拿回来了,也会多五箱啤酒。可沈师傅说,这酒拿着都有点担心。
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沈师傅:“那我肯定要每瓶先看看,看是不是有问题。”
酒瓶如果严格按标准清洗,怎么会存在异物?
沈师傅觉得,如果真像楼经理说的那样,酒瓶是严格按照标准清洗的,就不该出现瓶底有异物的情况,他希望厂家能给个明确的可信的说法。
华润雪花啤酒浙江公司杭州分公司客服部楼经理:“瓶子我已经送到工厂去做检测了,结果还没有出来。”
沈师傅:“你昨天不是说,是瓶子清洗不干净吗?”
华润雪花啤酒浙江公司杭州分公司客服部楼经理:“这个我是客服部,主要是处理投诉的,我不是专业的,不能发表评价。”
雪花啤酒市场部:采访要先申请,不是谁来问,都要解答
楼经理说,检测结果要等一段时间才能出,关于酒瓶回收后的清洗流程,自己没法回答。记者找到华润雪花啤酒杭州分公司,市场部的孙总监说,想了解相关情况,需要走流程。
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很大的央企,要求按他们的流程申请采访。我们也就列出了我们的问题:雪花啤酒的啤酒瓶回收后,是如何进行清洗的,又如何保证清洗干净,如何检验。这应该也是消费者关注的问题。
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华润雪花啤酒浙江公司杭州分公司市场部孙总监:“(这个大概什么时候会有一个回复?)我们的进程大概是多少时间能有一个回复,应该是一天(是一天之后就可以确定采访时间还是?)是确定接不接受采访,我们不一定接受采访。”
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申请表上有记者的联系方式,孙总监说,他会在和领导沟通后给出一个回复。
原标题:餐馆老板发现雪花啤酒有异物 厂家:媒体采访要走流程
编辑: 杨丹
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